18 Montserrat Street
Reading
NSH 8TH
26 February
Customer Services Departament
Express Gift
180 Maria Montserrat Street
London W8 6RF
Dear Sir/ Madam
I am writing to complain about some that I bought last week, specifically, my mobile phone from your Internet site <<Go to start now >>
I bought a mobile phone with the appropriate battery. On the first and second day it worked perfectly, but on the third day it started to go very slow. On the third day the mobile phone couldn't open all the applications that it had, for exemple: the camera. The following day I could only call, but not to all the telephone numbers of my mobile's agenda, just a few ones. This morning, when I wanted to call a friend, I realized that the mobile screen was all black. It looked like it was giving signs but the screen didn't work so at the end, I couldn't do anything with the phone. I thought maybe it was a battery's problem, but when I try to use the telephone again the battery didn't work either! I was schocked because it was very expensive mobile and so you expect the best quality of it.
I would like to express my dissatisfaction about your customer services departament . I called them in order to discuss the situation, but I received no apology for them and I was not offered a refund. To make matters worse, the said I must have broken it myself ! An embarrassin situation that I didn't want to repeat any more.
I would be grateful if you could look into the matter urgently.
Thank you for your help with this matter.
Yours faithfully.
Núris S. H.
Núria Sans Hermoso
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